FAQ
Quick answers to common cooperation questions, foreign trade team responds within 24h
Are you a factory or trading company? Are you a factory or trading company?
We are a direct manufacturer located in Yiwu, Zhejiang, with a 20,000 ㎡ facility and 12 automated production lines. Factory audits are welcome.
We are a direct manufacturer located in Yiwu, Zhejiang, with a 20,000 ㎡ facility and 12 automated production lines. Factory audits are welcome.
What is your MOQ? What is your MOQ?
Standard products MOQ is 500 pcs; customized products MOQ is 1,000 pcs. MOQ can be negotiated by category and process.
Standard products MOQ is 500 pcs; customized products MOQ is 1,000 pcs. MOQ can be negotiated by category and process.
Do you support OEM/ODM? Do you support OEM/ODM?
Yes. We provide OEM branding and ODM full-service design, including product design, mold development and packaging customization. Samples in 3-7 days.
Yes. We provide OEM branding and ODM full-service design, including product design, mold development and packaging customization. Samples in 3-7 days.
What is the delivery time? What is the delivery time?
Standard orders 15-25 days; customized orders 30-45 days; rush orders can ship in as fast as 7 days (by category).
Standard orders 15-25 days; customized orders 30-45 days; rush orders can ship in as fast as 7 days (by category).
Can you provide free samples? Can you provide free samples?
Existing product samples are free, freight collected by customer. Custom samples require a small sampling fee, fully refunded upon order.
Existing product samples are free, freight collected by customer. Custom samples require a small sampling fee, fully refunded upon order.
What certifications do you have? What certifications do you have?
Certified by ISO 9001, BSCI, SEDEX, FDA, CE, EN71, ASTM F963, REACH, CPSIA and FSC.
Certified by ISO 9001, BSCI, SEDEX, FDA, CE, EN71, ASTM F963, REACH, CPSIA and FSC.
What payment methods do you accept? What payment methods do you accept?
T/T (30% deposit + 70% balance), L/C at sight, PayPal (small orders), Western Union are all supported.
T/T (30% deposit + 70% balance), L/C at sight, PayPal (small orders), Western Union are all supported.
Can you customize packaging? Can you customize packaging?
Yes. Color boxes, blister cards, OPP bags, gift boxes and more are available, with custom logo and barcode printing.
Yes. Color boxes, blister cards, OPP bags, gift boxes and more are available, with custom logo and barcode printing.
Still have questions? Contact us
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