常见问题
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你们是工厂还是贸易公司？ Are you a factory or trading company?
我们是工厂直供，位于浙江义乌，占地 20,000 ㎡，拥有 12 条自动化生产线，可同时接待实地验厂。
We are a direct manufacturer located in Yiwu, Zhejiang, with a 20,000 ㎡ facility and 12 automated production lines. Factory audits are welcome.
最小起订量（MOQ）是多少？ What is your MOQ?
常规产品 MOQ 为 500 件，定制产品 MOQ 为 1,000 件。具体起订量可根据品类和工艺协商。
Standard products MOQ is 500 pcs; customized products MOQ is 1,000 pcs. MOQ can be negotiated by category and process.
支持 OEM/ODM 定制吗？ Do you support OEM/ODM?
支持。提供 OEM 贴牌和 ODM 全案设计服务，包括产品设计、模具开发、包装定制，3-7 天出样品。
Yes. We provide OEM branding and ODM full-service design, including product design, mold development and packaging customization. Samples in 3-7 days.
交货周期多长？ What is the delivery time?
常规订单 15-25 天，定制订单 30-45 天，加急订单最快 7 天出货（视品类而定）。
Standard orders 15-25 days; customized orders 30-45 days; rush orders can ship in as fast as 7 days (by category).
可以提供免费样品吗？ Can you provide free samples?
现有产品样品免费，运费由客户承担；定制样品收取少量打样费，下单后全额返还。
Existing product samples are free, freight collected by customer. Custom samples require a small sampling fee, fully refunded upon order.
有哪些认证？ What certifications do you have?
已通过 ISO 9001、BSCI、SEDEX、FDA、CE、EN71、ASTM F963、REACH、CPSIA、FSC 等国际认证。
Certified by ISO 9001, BSCI, SEDEX, FDA, CE, EN71, ASTM F963, REACH, CPSIA and FSC.
付款方式有哪些？ What payment methods do you accept?
支持 T/T（30% 定金 + 70% 尾款）、L/C（即期信用证）、PayPal（小额订单）、Western Union 等多种方式。
T/T (30% deposit + 70% balance), L/C at sight, PayPal (small orders), Western Union are all supported.
可以定制包装吗？ Can you customize packaging?
可以。支持彩盒、吊卡、吸塑、OPP 袋、定制礼盒等多种包装形式，可印制客户 LOGO 和条码。
Yes. Color boxes, blister cards, OPP bags, gift boxes and more are available, with custom logo and barcode printing.